garmana::blog

Brad Barker's customer service is

We bought a "pre-owned certified" Accord from Brad Barker Honda about nine months ago, and the factory warranty still applies. The previous owner lived nearby, and the salesman showed us the service records to prove that the owner had always come to the dealer to have the car serviced. We have not taken the car anywhere else other than for oil changes and tire balancing.

The inside cover on the ceiling of the car started falling down and so we took the car in to have that repaired presuming it was under warranty. However, the cover plate to an electrical access box shows signs that it has been removed, and that box sits under the area of the roof that is falling down. Brad Barker claims that this violates the warranty, and so now we have a $250 bill for a simple glue job.

This is inexcusable. We bought the car with a full warranty, and they certified the car as being in new operating condition. Since we've never accessed that plate in any way, it had to have been done before we purchased the car. I realize this is an easy thing to overlook, but technically this should have been disclosed to us (and I question the "pre-owned certified" inspection if it does not cover all items that would void a warranty).

The burden of proof is on us of course, and there is no way to prove that we didn't open the access panel and void the warranty. It kills me, though, that Brad Barker certified and guaranteed the vehicle, and now won't stand by their product. I have bought both of my vehicles from them, and chose Honda because of its quality and reputation for customer service.

I'll likely get another Honda in the future, but not from Brad Barker.